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Frequently Asked Questions
For your easy reference, our Sparklist support team maintains a list of common support questions. To view the questions and answers, select the version of ListManager that you are using below.

Also refer to our Sparklist Getting Started resources.

Common Support Questions:

How do I get reports sent to me?
How do I receive a copy of my list members?
Can you have more than one list administrator?
How can I add or delete a member?
What can I do if I forget my password?
How can I contact technical support?
How can I use clickthrough tracking?
How do I setup the MX line?
How can I brand my company's name in my list address?
How can I send a message to my list?
Why do some of my digest messages look garbled?
How can I block all messages with attachments?
How can I reject HTML replies to my discussion list?
Where can I learn about the CAN-SPAM Act?

Common Billing Questions:

What detail is included in a Sparklist invoice?
What is overage?
How is overage calculated?
How can I calculate costs so I don't get overage?
How will I receive Sparklist invoices?
How often am I billed?
Can I pay annually or quarterly?
Which payment forms does Sparklist accept?
Where is your credit card charge authorization form?
How can I change my credit card information?
Whom do I contact if there is a mistake on my invoice?
When does my account expire?
Will my service be disconnected if I am unable to pay?
How do I discontinue service?

 
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