Part 11: Unsubscribes & reports

Members of your list may occasionally write to you and ask to be unsubscribed, because they either cannot or will not do it themselves. We encourage you to handle these requests helpfully and politely.

Manual unsubscribing

To unsubscribe a list member manually, follow these steps:

1. Look at the message sent to you by the list member, to see if it contains a copy of your email publication. If so, it may also include the member's unique unsubscribe address.

2. Send a message to that unsubscribe address and the member will be removed from the list.

If you do not have the member's unsubscribe address, we recommend that you delete via the web interface:

1. Go to Utilities: Members

2. Select "Find Members" in the drop-down box and click go:

   

3. Enter the email address of the member who wishes to be unsubscribed.

4. On the next window, click Delete:

   

Automatic unsubscribing

If you have an announcement list, you can set up your list to automatically unsubscribe any members who reply to the list. To do this, put the %%email.unsub%% mail merge tag in the From: and Reply To: fields of your message. It can also be inserted automatically if you change your settings in the "List Info" section. For more information about editing these fields, see the next section about headers.

Note: these automatic unsubscribe settings cause list member autoresponders and "out of office" messages to be processed as unsubscribe requests.

List membership reports

To get a text copy of your membership, send a message to the server on which your list resides (e.g., lyris@sky.sparklist.com, lyris@yourvirtualdomain.com, etc.) with the following text in the body:

login yourpassword
review yourlistname

Lyris ListManager will send you back a message containing the complete list of your members' email addresses. If you want the names also you can send this as your email command:

review yourlistname names

Automatic reports

Lyris ListManager can also send you a subscribe/unsubscribe report at regular intervals. Go to Utilities: List Settings: Basic Information, and click on the Reports tab. Set Subscription Reports to mail your report as often as you need.

What's next?

• Part 12: From: and Reply To: headers
• Return to the Getting Started main page