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Learn more about ListManager with our Sparklist training classes, handy tips and tricks, and the ListManager Getting Started guide. |  |
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How do I get reports sent to me?
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Subscription and delivery reports can be emailed to any list administrator who is set to receive list admin mail. To make this setting, navigate to the section. Click on the list administrator email address, and select the
tab. Toggle the Receive list admin mail? field to "yes".
Next, navigate to the section and click the 
tab. Select from the variety of Subscription and Delivery reports. For more information, click the 
icon (or view the User's Manual).
How can I receive a copy of list members?
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Member reports can be downloaded as comma-delimited values (CSV files) directly from the Sparklist interface. After entering your list as an administrator, go to the section. Click the
icon you will be prompted to save a .csv file. Click 
and the download process will begin.
To download a specific segment of your members (instead of all), first create the segment and then click on the icon from the segment's results page:
Can you have more than one list administrator?
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Yes, you may have as many list administrators for a given list as you deem necessary. There are two ways to designate any list member as an administrator:
- Enter the list as an administrator and navigate to the section. Click on the list administrator email address, and select the tab. Toggle the Is list admin? field to "yes", and toggle the other admin fields as desired. When finished, click .
-or-
- Enter the list as an administrator and navigate to the section and a list of current admins will be displayed. To create a new one, click the
button.
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To delete a member, enter your list as an administrator and navigate to the section. Either search for the member and click the
button, or use the drop-down menu to select "Delete many members". Learn more in the ListManager User's Manual.
What can I do if I forget my password?
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Submit an online technical support request form or call
How can I contact technical support?
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To contact our support department, submit an online technical support request form.
How can I use clickthrough tracking?
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With clickthrough tracking, you can monitor and analyze how your list members respond to the links within your email list messages. Learn more in the User's Manual.
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In order for you subdomain to work properly, you must ask your ISP (the controller of your domain) to add the MX line to your domain's database files. Learn more.
How can I brand my company's name in my list address?
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Set up a sub-domain so that your company name will appear as part of your list address. To add this feature to your account, contact your Account Representative.
How can I send a message to my list?
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To send a message to your list, you need to create a mailing. Learn more in the ListManager User's Manual.
Why do some of my digest messages look garbled?
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Attachments or HTML can appear as garbled text if a member kind is set to "digest" instead of "mimedigest". To set the member kind to "mimedigest", enter your list as an administrator and navigate to the section. Locate the desired member and click its email address, then click the
tab. Change the Membership kind selection to "mimedigest". When finished, click the How can I block all messages with attachments?
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You can create an "match phrase" for this purpose. (Note that "action phrases" were renamed as "match phrases" with the release of ListManager 7.0.) To create a match phrase, enter your list as an administrator and navigate to the section, then click "Match Phrases". Paste the following lines in the Search Phrases field:
Content-Disposition: attachment;
Content-Type: application;
Content-Type: text/x-vcard;
Content-Description: S/MIME Cryptographic Signature;
Content-type: multipart/mixed;
X-MS-Attachment:
(Note that Content-Description: S/MIME Cryptographic Signature should be on one line, without wrapping.)
Click the 
tab and change the Rule field to "phrase appears anywhere in the message".
We suggest that you do not put your email address in the Notify section for this filter. When finished, click the button.
How can I reject HTML replies to my discussion list?
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You can create an "match phrase" for this purpose. (Note that "action phrases" were renamed as "match phrases" with the release of ListManager 7.0.) To create a match phrase, enter your list as an administrator and navigate to the section, then click "Match Phrases". Paste the following lines in the Search Phrases field:
Content-Type: text/html
Content-Type: text/enriched
Content-Type: multipart/alternative
We recommend that you put your email address in the Notify section for this filter. When finished, click the button.
Where can I learn about the CAN-SPAM Act?
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For your convenience, our email tools section includes a list of Frequently Asked Questions about the CAN-SPAM Act.
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Still need help? Contact our friendly technical support team, or view our online documentation. | |
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